Every day it seems information is generated at such a remarkable volume and speed that businesses struggle with the capability to manage it effectively. Yet, the ability to leverage both structured and unstructured data for industries and businesses is crucial to all areas of productivity and efficiency. However, technology isn’t exclusively about creating efficiencies, it’s also about freeing up repetitive and manual tasks so humans can create, innovate and take organizations to the next level.

Meet intelligent automation, one of the most transformative partners businesses can use. Intelligent automation combines Robotic Process Automation (RPA), with Artificial Intelligence (AI) applications such as machine learning, each playing a unique and distinctive role. RPA is primarily used to automate repetitive and redundant tasks. It can only sort structured data, after each task has been specifically programmed by humans. Machine learning doesn’t necessitate pre-programming and thus can handle unstructured data performing operations like identification, classification and creating data models in which it learns from, and adjusts to increase productivity in organizations. Intelligent automation allows humans to intervene when the volume of data generated by these applications is often too complex to analyze or requires subjective decisions. AI is designed to fully automate tasks, but intelligent automation’s goal is to use information to build better workers and proficiencies while working in collaboration with process automation systems.

Intelligent automation is already part of daily life for both companies and individuals. Chatbots are used in customer service/sales, process automation enables human resource workers to more effectively manage CVs and identify candidates, and personal assistants such as Google, Siri and Alexa are taking over mundane tasks such as turning on lights and initiating calls. Even the delivery of health care has been transformative for both patients and providers.

man and woman looking at laptop
Reveleer’s platform leverages Intelligent Automation to assist health plans in improving clinical outcomes of their Risk Adjustment and Quality Improvement programs. If you would like to see Reveleer in action, request a product walkthrough today: Click here to request it



Intelligent Automation in Healthcare

The variety of ways in which intelligent automation continues to modernize the healthcare industry are endless. At its most basic, Electronic Medical Records (EMR) fundamentally change the way information is shared, clinically and administratively, and is one of the most recognizable examples of the digitization of massive amounts of data. The ability to access data, essentially instantaneously for physicians is invaluable. Using AI applications such as machine learning, reduces errors in EMRs, resulting in more accurate diagnosis and treatments often increasing satisfaction of patient experience.

Increasingly, providers are relying on AI applications to automate voluminous tasks to streamline the way in which they deliver healthcare services. Intelligent automation improves efficacy for a range of administrative systems including billing and coding, risk adjustment performance, compliance and project implementation. High degrees of accuracy in records and data, result in countless operational improvements. These include Medicare/Medi-Cal reimbursements, claims management and adjustments, efficiencies in meeting compliances, and more quality data modeling and forecasting, ultimately driving costs down and improving overall performance for healthcare providers across the board.

Looking ahead, the potential of intelligent automation seems limitless in all areas of healthcare. AI undoubtedly, will play a significant role in organizations in the future by liberating workers from lengthy and tedious data input. Now clinicians and workers can be utilized in higher value tasks aimed at improvement and innovation taking industry to the next level. The shift promises to change the landscape of healthcare forever.

About The Author

Reveleer is a healthcare software and services company that empowers payers in all lines of business to take control over their risk adjustment and quality improvement programs. The Reveleer platform enables payers to independently execute and manage every aspect of provider outreach, retrieval, coding, abstraction and reporting – all under one single platform. Leveraging its technology, proprietary data sets, and subject matter expertise, Reveleer also assists payers with full record retrieval and review services to support financial performance and improved member outcomes.