Dear friends,
As the world continues to rapidly change around us due to Coronavirus (COVID-19), we wanted to reach out to our partners, and prospective partners, to let you know what to expect from Reveleer during this challenging time.
First and foremost, our thoughts go out to those who have been directly impacted by COVID-19 and those working on the front lines to treat and control the spread of illness.
We are closely monitoring information from Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and state and local health departments. Guided by these agencies, we implemented our Pandemic Response Plan on March 9, 2020 and began a phased work-from-home plan on March 13. We closed our physical offices in Glendale, CA, on March 20 and moved into a fully remote model, in accordance with the stay-at-home order issued by the governor the previous day. Our pandemic response team had anticipated this closure and had prepared all our of staff to go remote from an operations and technology standpoint.
Just because our physical offices close does not mean our digital doors do. We remain open for business; we are retrieving, abstracting, and coding medical records, and we will remain responsive to the needs of our clients and partners. Our Software-as-a-Service platform was designed with virtual collaboration on Quality and Risk Adjustment projects as a core value principle, and our operations are not dependent on physical location of our employees or our client users.
Staffing: Our team is at full strength and supporting our partners and potential partners. All full-time Reveleer staff have medical insurance, paid personal time off, and sick days. As many of our employees are juggling family responsibilities with the mandatory closure of schools, we are working to accommodate our employees while continuing normal business operations. Thanks in advance for your understanding if you hear young voices (or attention seeking pets!) in the background during calls or video conferences. We will continue to make select hires as necessary to run our business and support the growth and interest that exists around our software and services.
Operations: All our technology and business operations are running at full capacity. As it is HEDIS season, we understand acutely how important it is to keep your business up-and-running during this time. Our retrieval operations are continuing, with focus on optimizing the bandwidth of our staff in accordance with the dynamic needs of our clients. For instance, we are repurposing our field technicians to other roles (such as document intake) and moving in-person appointments to remote retrieval via EMR. We have dedicated contacts with each of our key vendors and are receiving regular updates from each.
Security: We are taking steps to ensure our employees are fully aware of the different security needs in a remote work environment. Two weeks ago, we proactively launched two required remote work focused training sessions for all employees to ensure we minimize risks to our organization. Additionally, our IT team continues to work through issues of connectivity through secure home networks for our staff as needed.
Final Thoughts: We are in uncharted waters within our country and community. However, I feel confident that we as a Reveleer team are positioned to weather this storm. Our platform is designed for remote collaboration, and many of our employees were working remotely before the pandemic. We continue to press forward in the service of supporting our partners and prospective partners.
I will share with you our three 2020 themes, which we shared at our January company-wide kickoff: One Team. Raise Our Game. Sync Up. These three concepts have never been more important than they are in our present moment. I am proud to say I believe these ideals have formed the backbone of our operating principles through this difficult time and will continue to guide us in the days and weeks ahead.
We sincerely hope you and your family, colleagues, and community remain healthy and safe.
Sincerely,